These Terms of Service ("Terms") form a binding agreement between you and Hangzhou Huanyutianqi Technology Co., Ltd. ("Aove", "we", "us"), the operator of Aove Mate (the "Service"). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
General provisions
These Terms govern your access to and use of the Aove Mate mobile app, web app, and website, including all features, content, and related services. Your use of the Service is also subject to our Privacy Policy, Cancellation Agreement, and Child Safety Policy, each of which is incorporated by reference.
We may update these Terms from time to time. If we make a material change, we will notify you in-app at least 14 days before the change takes effect. Continued use after the effective date means you accept the updated Terms.
Ownership and licences
Aove Mate, including all software, design, branding, content (other than user-submitted content), and underlying technology, is owned by Aove or its licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to download and use the Service for personal, non-commercial purposes, subject to these Terms.
You may not (a) copy, modify, or distribute any part of the Service, (b) reverse-engineer or decompile the app, (c) scrape, harvest, or otherwise extract data from the Service, (d) interfere with the security or integrity of the Service, or (e) use any of our trademarks or branding without prior written consent.
Account and registration
Eligibility
- Aove Mate is intended solely for users who are 18 years of age or older. Any attempt to access or use the Service by anyone under the age of 18 is strictly prohibited and is a material violation of these Terms.
- You must be legally able to enter into a binding contract, and you affirm that you understand and are competent to comply with these Terms.
- You may not use the Service in any jurisdiction where this type of service is prohibited.
- You may not be a convicted sex offender, nor appear on any prohibited-party or sanctions list.
- You may not have been previously banned from the Service.
Your account
You are responsible for everything that happens on your account. Keep your password safe and notify us at hw@hytqai.cn if you suspect unauthorised access. One person may hold only one account. Use your real name, your real age, and recent photos that genuinely depict you.
Rights and obligations
Our rights and obligations
We will operate the Service with reasonable care, respond to support enquiries promptly, and process your personal data in line with our Privacy Policy. We may modify, suspend, or discontinue features at any time. We may remove content or accounts that violate these Terms or threaten the safety of other users.
Your obligations
- Provide accurate registration information and keep it up to date.
- Comply with these Terms, applicable laws, and any community guidelines we publish.
- Respect other users' privacy, dignity, and safety.
- Not use the Service for any unlawful, fraudulent, or harmful purpose.
Use of services
You may not, and may not permit anyone else to, use the Service to:
- Harass, threaten, intimidate, or stalk any person.
- Send sexual content to anyone who has not affirmatively consented to receive it.
- Solicit commercial transactions, promote external services, run multi-level marketing, or funnel users to paid platforms.
- Impersonate any real person, fictional character, or organisation.
- Post content that is hateful, discriminatory, violent, sexually exploitative of minors, or otherwise illegal.
- Distribute spam, viruses, worms, or other malicious code.
- Scrape, automate, or reverse-engineer the Service, or interfere with its normal operation.
- Attempt to bypass age verification, identity verification, location verification, or any other safety system.
Breach of any of these rules may result in immediate suspension or permanent termination of your account, without refund of any paid subscription.
User content
You retain ownership of all content you post — photos, prompts, messages ("User Content"). By posting User Content, you grant Aove a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display, and distribute that content solely to operate the Service. We do not licence User Content to third parties for marketing, model training, or any other purpose.
You are solely responsible for the User Content you post. You represent and warrant that (a) you own or have all rights necessary to post the content, (b) the content does not infringe any third-party rights, and (c) the content complies with these Terms.
When you delete User Content, or your account, the licence ends. Residual copies may persist in our backups for a limited period, after which they are deleted.
Subscriptions and payments
The core Service is free. We also offer Aove+, an optional paid subscription that unlocks additional premium features.
- All paid transactions are processed by Apple App Store or Google Play, not by Aove directly.
- Subscriptions auto-renew at the end of each period unless cancelled at least 24 hours before renewal.
- You cancel from your device's subscription settings, not from within the Aove Mate app.
- Refunds are governed by the rules of the App Store or Google Play, and by your local statutory rights.
- If we change subscription prices, we will give you at least 30 days' notice before the new price takes effect.
Detailed refund and cancellation procedures are set out in our Cancellation Agreement.
Third parties
The Service may link to or integrate with third-party platforms (Apple, Google, Facebook, payment platforms, identity verification providers, mapping providers). Their terms and privacy policies apply to your use of their services. We are not responsible for third-party services or content beyond our own.
Termination and restrictions
You may delete your account at any time from Settings → Account → Delete. Deletion is processed within a reasonable period after you confirm the request.
We may suspend or terminate your account, with or without notice, if (a) you violate these Terms or our community guidelines, (b) your activity creates risk for other users, (c) continuing the Service would violate law, or (d) we discontinue the Service. We will normally give notice before terminating, but not for serious safety violations.
Disclaimers and liability
The Service is provided "as is" and "as available". We make no warranty that the Service will be uninterrupted, error-free, or that you will find a match. We verify identities in good faith but do not validate every claim a user makes about themselves.
To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or the Service is capped at the greater of (a) the amount you paid us in the 12 months before the claim or (b) USD 100. Nothing in these Terms excludes or limits liability for gross negligence, wilful misconduct, fraud, death, or personal injury caused by our negligence, or any other liability that cannot be limited under your local law.
Governing law and disputes
These Terms are governed by the laws of the People's Republic of China (excluding choice-of-law rules), without prejudice to any mandatory consumer protection rights that apply where you live.
Any dispute arising out of or in connection with these Terms shall first be resolved through friendly negotiation. Please contact us first at hw@hytqai.cn and we will try in good faith to resolve the matter. If negotiation fails and the dispute remains unresolved within 60 days, either party may bring the dispute before the competent people's court with jurisdiction at the registered seat of Hangzhou Huanyutianqi Technology Co., Ltd. Users outside mainland China retain whatever rights are guaranteed to them under their local consumer protection law.
If any provision of these Terms is held to be unenforceable, that provision will be modified only to the extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect. These Terms are drafted originally in English; if there is any discrepancy between the English version and a translation, the English version prevails.
Contact
- General enquiries: hw@hytqai.cn
- Company: Hangzhou Huanyutianqi Technology Co., Ltd.
- Address: Room 17576, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China